Tuesday, February 11, 2014

Anniversary review -- Ben H.

Almost exactly one year ago today Ben H. reviewed MTB on Yelp. This is a particularly good one because it highlights a lot of our philosophy -- be responsive, ask questions and figure out the best way to help people.

Special kudos to Truck Buddy David, the guy primarily in charge of processing work requests and keeping the wheels turning around here.

By the way, this is our 403rd review. Pretty cool, huh?

Excellent movers! I emailed around 4-5 different places for price quotes (all with stellar Yelp reviews), and all of the quotes (except MTB) were far over what I expected. I think the main difference was that David from MTB was the only person who actually called me up and asked me questions about our needs. Once I talked to him on the phone, he figured out that we only needed two people for 3-4 hours, while the other quotes were for 3 people for 4-6 hours. Sure enough, the quote was very close to what we actually paid, and we were very pleased that we didn't overpay. Also, if you are planning to move, you should check out their website (even if you don't hire them). Their moving guide pdf has some great info, and it gave us some really helpful ideas for making the move go more smoothly. Both movers who came were very friendly, professional, and did a great job. I insisted on helping move boxes to the truck (because I'm cheap and don't mind the work) and they were totally cool with me helping out. I thought everything was packed into the truck very well, and we had almost no breakage (one minor break was due to our faulty packing, and not mishandling on their part). I would definitely use MTB again.

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