Wednesday, January 1, 2014

What can you expect from My Truck Buddy?

I get crazy questions all the time. One recent question leaps to mind: "Do you do moves in DC?" A number of snarky responses came to mind, but I went with the safest one I could think of: "No, but we should start -- that could quadruple our revenue!"

No, of course I didn't say that. But it scares me that such thoughts come forth so quickly...

Other questions that have come up before:

Is that rate per man?
It refers to the labor rate which, if it was per man, would be off-the-charts bold. I won't give my rates here because I'm pretty sure my competitors make up half the audience, but if I were to double or triple the labor rate...wow. I wouldn't even charge that if people would pay it.

Can we rent your truck?
No. We don't do that.

No, seriously, what's the catch? 
As in, "what are the hidden fees?" It's understandable that people would expect movers to give one price and then charge for a bunch of extra, dubious stuff. It's understandable because movers do it all the time. We don't, never have and never will. We know you don't like "surprises" any more than we do, at least where fees are concerned.

I call these (and many other questions I can't and won't print due to their, ah, "discretionary nature,") "crazy" questions because for me it's all so simple. We provide a pretty straightforward service and that's that. But most people, including those who work here, don't spend every waking moment somehow thinking about this business and moving logistics. So, simply put, what can people expect when they hire My Truck Buddy?

Service, for one. Trustworthiness, for another. We strive to be friendly, helpful and to give you more than what you pay for. Like I said above -- it's pretty straightforward. You need to move across town or within it and you don't want to pay a fortune to do so. We get that. You need a couple or a few strong guys and an adequately sized truck. You don't need to fight with some aloof or disengaged crew chief who couldn't care less about you or your stuff.

What else can you expect? Well, please don't say "perfection." That's an adjective that belongs nowhere near this company. Hah! While we get a lot of things right, we have a lot of things that we can do better. Much, much better. Perhaps it's that self-awareness that keeps us trying harder every day.

So, while we're far from perfect, we are constantly trying to improve our service, communicate with our clients and customers better and faster, keep rates down enough to be attractive while still allowing us to keep the lights on, and nailing our estimates. Too many other companies take a grab-and-go approach. They book the customer and then do everything they can to get as much money out of them as fast as possible. To me, that's insane. For the last five (almost six) official years in business, we've focused mainly on improving what we do rather than chasing after every last dollar. We know that providing the best possible moving service in the country will naturally yield profitable results.

I just hope we see some of those results soon. This is starting to look like a long, cold winter. Oy...

Anyway, that's my random thought of the day. As always feel free to check us out, call, follow us on Facebook or Twitter, etc., etc. We're always happy to discuss what we can do for you, or even if we can't do your move for some reason (we're booked, it's too large of a job, etc.,) we're more than happy to provide whatever advice we can.

Cheers,
C.

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