Tuesday, September 4, 2012

Thanks, Hank and Kristin!

Got an awesome feedback letter. I can't tell you how helpful these are. The work is grueling with a high degree of difficulty (often times -- not always), and a lot of work goes into preparation, execution and follow-up. So, when we get a nice note like this, it goes a long, long way.

Special thanks to Ben and Allen for doing an excellent (i.e. standard!) job!


Hello,
My name is Hank ____, my fiance's name is Kristin _____.  We hired your moving services today for a move from [Arlington to Arlington].  I wanted to provide feedback as our experience with your service was outstanding.
Website and marketing:  Straight and to the point.  You hire good people to do a good job for your clients.  I appreciated the no [BS] way you present your company.
Reservations and Communication:  David was very responsive to our request.  We were able to ask for exactly what we wanted moved, when, and the types and pieces of furniture.  David worked with us to quote a price we thought was very reasonable given the local competition in the area.

Employees:  Simply put, excellent.  I know the guys found a little traffic along the way, but when they arrived it was work from the first minute.  According to my fiance the guys first introduced themselves (a huge plus for my fiance), then sized up the situation.  They quickly communicated their strategy and started working to meet the estimated time for service.  While being patient, calm, and collected Ben and his partner (my apologizes, but we cannot remember the other gentleman's name) [It was Allen. --CJ] moved our stuff within 2 and a half hours.  Nothing was broken, and according to my fiance everything was treated with professional care.  Both gentlemen were polite, entertaining, and courteous to my fiance and her parents.  When I arrived home, I saw more of this professional attitude as they finished their work.

Cost:  Your company came in UNDER your estimate.  Thank you.  Seriously.  That is just good business to beat your quote.  It dedicates people to your brand.
In sum, I endorse your business and will highly recommend your service in the future.  Thank you.
Sincerely,
Hank and Kristin


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